Privacy Policy

01 Data Controller

The data controller responsible for the processing of your personal data is:

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at the address or email above.

02 Data We Collect

We collect personal data only where necessary and only to the extent required to fulfil the purposes set out in this Policy. We may collect the following categories of personal data:

• Contact and identification data: first name, last name, business email address, and company name when you submit an enquiry through our website
• Communication data: the content of messages you send us through the contact form or by email, including your stated enquiry type and requirements
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform, collected automatically when you visit our website
• Usage data: information about how you use our website, including pages viewed and navigation paths

We do not collect sensitive personal data (as defined under Article 9 GDPR), such as health data, racial or ethnic origin, political opinions, or biometric data.

03 How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries: when you submit a contact form, we use your name, email, and message content to process and respond to your request
• To manage business relationships: where you represent a prospective software vendor, distribution partner or business customer in connection with Becfin's software distribution activities, we may use your contact details to follow up on your enquiry and maintain the business relationship
• To improve our website: we use technical and usage data to understand how visitors interact with our website and to make improvements
• To comply with legal obligations: where required by applicable law, regulation, or court order

We do not use your personal data for automated decision-making or profiling as defined under Article 22 GDPR.

04 Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 GDPR:

• Legitimate interests (Art. 6(1)(f) GDPR): processing your enquiry, responding to business communications, and improving our website, where these interests are not overridden by your fundamental rights and freedoms
• Pre-contractual steps (Art. 6(1)(b) GDPR): where your enquiry relates to entering into a commercial agreement with Becfin, processing is necessary to take steps at your request prior to entering into a contract
• Legal obligation (Art. 6(1)(c) GDPR): where processing is necessary to comply with a legal obligation to which Becfin is subject

Where we rely on legitimate interests as our legal basis, you have the right to object to this processing. Please see Section 8 for information on how to exercise your rights.

05 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Enquiry data: retained for up to 3 years from the date of last contact, unless a longer period is required by law or a commercial relationship is established
• Technical and usage data: retained for up to 12 months from the date of collection
• Contractual and commercial records: retained for 7 years in accordance with Austrian commercial and tax law (UGB / BAO)

When personal data is no longer required, it is securely deleted or anonymised.

06 Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:

• Service providers: trusted third-party service providers who assist in operating our website and business (such as hosting, IT, and email services), acting as data processors under written agreements that require them to protect your data
• Professional advisers: lawyers, auditors, and consultants under duties of confidentiality
• Legal requirements: regulatory authorities, law enforcement agencies, or courts where required by applicable law
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to equivalent privacy protections

Any third parties with whom we share data are required to process it only in accordance with our instructions and applicable data protection law.

07 International Transfers

We are headquartered in Austria and primarily process your data within the European Economic Area (EEA). Where we engage service providers that process data outside the EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to ensure your data receives equivalent protection.

08 Your Rights

Under GDPR, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at clientservices@becfin.eu. We will respond within one month of receiving your request.

You also have the right to lodge a complaint with the Austrian data protection supervisory authority:

09 Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve the user experience and analyse website usage. Cookies are small text files placed on your device when you visit our website.

We use the following categories of cookies:

• Strictly necessary cookies: essential to the operation of the website and cannot be disabled
• Analytics cookies: used to understand how visitors interact with the website, allowing us to improve its functionality and content. These cookies do not identify individual visitors

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. Further information about managing cookies can be found at www.allaboutcookies.org.

10 Security

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to your personal data is restricted to those employees and processors who have a business need to know.

While we take reasonable steps to protect your personal data, no transmission of data over the internet is entirely secure. We cannot guarantee the security of data transmitted to or from our website.

11 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically.

Where changes are material, we will take reasonable steps to bring them to your attention.

12 Contact

For any questions, concerns, or requests relating to this Privacy Policy or our data processing activities, please contact us: